Melissa James

Disability Awareness Training Can Help Stop Complaints

It’s worrying that we are still seeing many cases of people being refused service because they have an assistance animal such as a guide dog.  This problem is generally due to a lack of knowledge and could be resolved if more companies provided staff with disability awareness training.   It should be a standard part of …

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Is it time to modernise the wheelchair access icon?

The current wheelchair access icon has been with us for many years and there is now a debate about whether it should be changed for a more modern look. The International Symbol of Access was designed by Danish student Susanne Koefoed and has been in circulation since 1969. Originally featuring a headless body, it was …

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Study Finds Accessible Travel Large And Lucrative Market

A study has been undertaken in the US that has found that the accessible travel industry is a large and lucrative market. However travelers with disabilities still face obstacles when trying to find wheelchair accessible accommodation, activities and services.  The same applies here in Australia.  That’s why we continue to build the CanGoEverywhere database of accessible …

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Disabled accommodation versus accessible accommodation – welcome to my current bugbear.

Disabled accommodation versus accessible accommodation – It’s all in the language. Language is a funny thing isn’t it.  It evolves over time and some things we said as a matter of course ten or twenty years ago we wouldn’t dream of saying now.  It’s called political correctness – or PC – and in most cases …

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