There are only two places a service animal is not allowed… And a holiday park isn’t one of them. Another perfect example of a situation that could have been avoided with some Inclusive Customer Service training. A South Australian family have had their much-needed holiday ruined after their eight-year-old son’s service dog was refused entry …
The second World Summit on Accessible Tourism – Destinations for All was held in October 2018. The conference was held in Brussels and Melissa James of Inclusive Tourism was invited to present. Her presentation was titled Advocacy Initiatives for Accessible Tourism and discussed the importance of collaboration between stakeholders including government departments, tourism operators and …
Sounds like the beginning of a joke doesn’t it. It’s a line I use in my Disability Awareness Training to highlight the discrimination that occurs on a regular basis by staff that simply don’t have the training to know better. This time, I’m referring to the case of the young woman out celebrating her 21st …
This week saw the launch of a great initiative from Destination Gold Coast. With funding from the Department of Innovation, Tourism Industry Development a program will be run over the next six months where eight Gold Coast businesses will be mentored through a process enabling them to cater better to the accessible tourism market. Assistant …
Accessible Tourism Mentoring Program Launched by Destination Gold Coast Read More »
Accessible holidays in a nutshell. Why should age, mobility issues or any disability be an obstacle to people who wish to travel and enjoy the good things in life? According to Melissa James, founder and CEO of Inclusive Tourism, it shouldn’t. “Take the baby boomers for example. They’re retiring and it’s estimated 40% of them …
Disability campaigner Megan Grant says she was refused service because of her assistance dog It really is sad that in this day and age people with disabilities are still being refused service because staff are not aware of the law. It’s probably not their fault – chances are they just haven’t been given appropriate disability …
We are very pleased to announce our new online disability awareness training program is now open for enrollments. The NDIS roll out is now well underway. This means people with disabilities will have more choice when it comes to how they spend their money. So if you have a service business, chances are you are …
It’s worrying that we are still seeing many cases of people being refused service because they have an assistance animal such as a guide dog. This problem is generally due to a lack of knowledge and could be resolved if more companies provided staff with disability awareness training. It should be a standard part of …
Disability Awareness Training Can Help Stop Complaints Read More »