Training for inclusion
Online Disability Awareness Training
We understand that it’s not always easy to get your staff all in the one place at the one time. Although face to face training is optimal, it can be time consuming and expensive.
With our Online Disability Awareness Training, each staff member can do the course at a time that suits them. It takes less than an hour to complete, and if they’re interrupted, they can just pick up where they left off.
On completion of the training, each participant will receive a certificate of completion from Inclusive Tourism.
Display the certificates on your counters, add them to your website. Let people know your staff are Disability Aware and ready to provide the highest level of customer service possible!
Disability Awareness Training
Face to face training
Melissa regularly runs workshops for local councils, often in partnership with Chambers of Commerce, to educate businesses about the accessible tourism market. The workshops provide an introduction to the market, its size and potential business opportunities.
Introduction workshops are followed up with Inclusive Customer Service workshops aimed at front line staff with with information on how to meet the needs of patrons with accessibility requirements. The training supports staff to learn how to engage with confidence and understanding, helping them to provide their guests with the highest level of service.
In 2016 the Human Rights Commission reported that disability complaints were on the rise. They made up the highest number of all complaints received, particularly around employment, and goods and services. Complaints around goods and services made up 33% overall.
Our training will help you and your staff become aware of your responsibilities under the law. This will help you reduce the risk to your business and brand reputation.