Training for inclusion

Online Disability Awareness Training

We understand that it’s not always easy to get your staff all in the one place at the one time.  Although face to face training is optimal, it can be time consuming and expensive.

With our Online Disability Awareness Training, each staff member can do the course at a time that suits them.  It takes less than an hour to complete, and if they’re interrupted, they can just pick up where they left off.

On completion of the training, each participant will receive a certificate of completion from Inclusive Tourism.

Display the certificates on your counters, add them to your website.  Let people know your staff are Disability Aware and ready to provide the highest level of customer service possible!

Disability Awareness Training

Disability awareness workshop participants

Face to face training

Melissa regularly runs workshops for local councils, often in partnership with Chambers of Commerce, to educate businesses about the accessible tourism market. The workshops provide an introduction to the market, its size and potential business opportunities.

Introduction workshops are followed up with Inclusive Customer Service workshops aimed at front line staff with with information on how to meet the needs of patrons with accessibility requirements. The training supports staff to learn how to engage with confidence and understanding, helping them to provide their guests with the highest level of service.

In 2016 the Human Rights Commission reported that disability complaints were on the rise. They made up the highest number of all complaints received, particularly around employment, and goods and services. Complaints around goods and services made up 33% overall.

Our training will help you and your staff become aware of your responsibilities under the law.  This will help you reduce the risk to your business and brand reputation.

What’s Covered

Course Outcomes

Take a Look at our online training

What our clients say

Single User License

From One to Twenty

Single User License

From One to Twenty
Call Now 1300 88 11 94
Click to Enroll Today

SME License

Twenty One to One Hundred

Per user

20 - 100 USERS
Pre-Purchase or Pay As You Go White Label Branding Option
Call Today

Corporate License

One Hundred Plus

More Than 100 Users?

We Can Tailor Plans to Suit Your Needs.
Including Your Own Branding
Call Today

Case Study

Scandic Hotels operate 223 hotels across eight countries. They have a total of 40,274 hotel rooms and 13,000 staff members. Scandic hired its disability coordinator in 2003. He started by hiring three wheelchairs for the head office. Then he let all the team members, over 100 of them, spend time in a wheelchair to see life from that perspective. They passed the wheelchairs round the office for 3 months. Being in a wheelchair is just one of many disabilities, but it is an excellent way to get people discussing the issue. Just ten years later Scandic has the most inclusive approach to accessibility of any hotel chain. Magnus Berglund, Disability Ambassador at Scandic said “When we take over a hotel, we implement our accessibility programme within three months and, after just one year we tend to notice more bookings from private guests and from companies and organisations. This gives us a clear competitive advantage as well as showing our commitment to social responsibility.”


The training delivered provided an honest approach and delivered applicable strategies for my team of Customer Service professionals to feel like they can deliver a positive customer experience for people with a disability. The training was localised and tailored to our organisations needs, which made it relevant. It has delivered an increased level of comfort for my staff to feel they can use the most appropriate combination of touch, language and actions to best support a customer with a disability in person, online or over the phone.

– Tiffany S, Coordinator Communications and Customer Service

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