Online Disability Awareness Training
As the demand for accessibility in tourism grows, so too do the opportunities for businesses to increase their sustainability and competitiveness while increasing their bottom line. An access consultant can help you do just that.
The team at Inclusive Tourism can assist you to understand and identify cost effective ways in which to make your business more accessible, enabling you to reach out to a whole new market.
Disability Awareness Training
Avoid Those Awkward Oops Moments!
Let’s face it, they’re not always just awkward oops moments. They cause embarrassment and discomfort to both the customer and the staff member. And sometimes they even lead to a complaint being made with the Human Rights Commission. Not to mention some very bad press for your business.
In 2016 the Human Rights Commission reported that disability complaints were on the rise. They made up the highest number of all complaints received, particularly around employment, and goods and services.
Complaints around goods and services made up 33% overall.
Our training will help you and your staff become aware of your responsibilities under the law. No more oops moments means you reduce the risk to your business and brand reputation.
Take a Look
We understand that it’s not always easy to get your staff all in the one place at the one time. Although face to face training is optimal, it can be time consuming and expensive.
With our Online Disability Awareness Training, each staff member can do the course at a time that suits them. It takes less than an hour to complete, and if they’re interrupted, they can just pick up where they left off.
On completion of the training, each participant will receive a certificate of completion from Inclusive Tourism.
Display the certificates on your counters, add them to your website. Let people know your staff are Disability Aware and ready to provide the highest level of customer service possible!